Hana Hana Level Level (SLA)

ʻO kēia ʻaelike he mea hoʻohui i ka ʻaelike mea hoʻohana a wehewehe i nā pahuhopu quantitative a qualitative no nā lawelawe o ka lawelawe NETOOZE, a me nā hōʻoia kālā no kā lākou hoʻokō.

Loaʻa ka pūnaewele

Downtime - ʻO ka manawa i loaʻa ʻole ai nā mīkini virtual hoʻolimalima i ka mea kūʻai aku ma luna o ka pūnaewele.

Downtime - ka lōʻihi o ka manawa haʻahaʻa no ka manawa (1 mahina), me ka ʻole o ka manawa hoʻomaha i hana ʻia e:

  • ka lawe ʻana i ka hana i ka wā o ka mālama ʻana i nā puka makani;
  • ka hiki ʻole o nā ala kamaʻilio a me nā mea hana ma waho o ka wahi o ke kuleana / kaohi o NETOOZE - Cloud Technologies LLP;
  • nā noi a i ʻole nā ​​ʻāpana o ka Client ʻaʻole i hoʻomalu a mālama ʻia e NETOOZE - Cloud Technologies LLP, i alakaʻi i ka hiki ʻole ke hāʻawi i ka lawelawe;
  • hana maikaʻi ʻole o ka Client, kāna mau limahana, nā hoa, nā mea kūʻai aku, a me nā mea ʻē aʻe, i alakaʻi i ka hopena maikaʻi ʻole i nā ʻāpana o ka Service (spam, spoofing, uhaki i nā lula no ka hoʻohana ʻana i ka Service, etc.);
  • nā hanana ʻē aʻe ma waho o kā mākou mana, i helu ʻia he force majeure.

ʻAe ʻia ka manawa hana (CHR) ʻo ia ka manawa e hana mau ai ka lawelawe. Ma NETOOZE SVR = 24x7.

Loaʻa % ʻo ia ka ratio o ka manawa i loaʻa ai ka lawelawe i ka CVR.

% Loaʻa = 100%*(SVR-Downtime)/SVR
No ka laʻana, inā he 1 hola ka manawa hoʻomaha o Nowemapa, a laila
% Loaʻa = 100%*(60*24*30 – 1*60)/ 60*24*30 = 99.86(1)
aiao Waiwai pahuhopu
% loaʻa o VM hoʻolimalima 99,9%

Hana mālama

IOPS (Hana Hoʻokomo/Hoʻopuka i kēlā me kēia Kekona) - ka helu o nā hana I / O i hana ʻia e ka ʻōnaehana mālama (SHD) i hoʻokahi kekona.

Latency - hoʻopaneʻe - ka manawa pane kiʻekiʻe loa o ka subsystem disk i ka wā e hana ai i nā hana I / O.

aiao Nā Waiwai Hoʻopaʻa ʻia
IOPS i hōʻoia ʻia no ka mālama ʻana 30 IOPS no ka 1 GB SSD
0.1 IOPS no ka 1 GB SATA
no 32 kilobyte mau poloka heluhelu-kākau.
Latency 40 ms
Nānā: inā ʻoi aku ka nui o ka helu IOPS i hōʻoiaʻiʻo ʻia, ʻae ʻia ka ʻae ʻana mai ka waiwai i hoʻopaʻa ʻia o ka palena Latency. ʻAʻole kēia kūlana i ka SLA.

kōmike kākoʻo

Noi ka mea hoʻohana - kahi mea kūʻai aku NETOOZE e hoʻopili ana i ka lawelawe kākoʻo ʻenehana o ka lawelawe ma o ka ʻōnaehana hoʻopaʻa inoa a me ka hana ʻana i nā noi i kūkulu ʻia i loko o ka moʻokāki pilikino o ka mea hoʻohana.

He noi maʻamau he noi mea hoʻohana, ʻo ka hopena i hoʻokō ʻia i nā ʻōlelo aʻoaʻo no nā limahana o ka laina 1st o ke kākoʻo (ServiceDesk) o ka lawelawe NETOOZE, ʻaʻole koi i ke komo ʻana o nā limahana o ka laina 2 a me 3 o ke kākoʻo a ʻaʻole pili. me ka loaʻa ʻole a i ʻole ka hōʻemi nui ʻana o ka maikaʻi o ka lawelawe.

Noi atypical he noi mea hoʻohana, ʻo ka hopena no ka mea ʻaʻole i hoʻokumu ʻia i nā ʻōlelo aʻoaʻo lawelawe ServiceDesk a i ʻole e koi i ke komo ʻana o nā limahana o ka laina kākoʻo 2nd a i ʻole 3rd, akā ʻaʻole pili me ka loaʻa ʻole a i ʻole ka hoʻohaʻahaʻa nui ʻana o ka maikaʻi o ka lawelawe.

He hanana he noi mea hoʻohana e pili ana i ka loaʻa ʻole a i ʻole ka hōʻemi nui ʻana o ka maikaʻi o ka lawelawe i hāʻawi ʻia. ʻO kēia ʻano noi ka mea nui loa no ka hana ʻana.

Manawa pane i ke kelepona - ka lohi i ʻae ʻia ma waena o ka hoʻopaʻa inoa ʻana o kahi kelepona a me ka hoʻomaka ʻana o kāna hana (e hoʻoholo ana i ke ʻano o ke kelepona, hoʻomaka i ka hana / hoʻololi, kelepona i ka pae kākoʻo 2 a i ʻole 3).

Nā ʻano no ka hana ʻana i nā noi mea hoʻohana

ʻAno hana maʻamau Ke ano hana
Mea ʻeha 24x7
Laʻana hoʻopiʻi 24x7
Lapaʻau atypical 8x5 (Mānā-Pāʻalima mai 10.00 a i 18.00 UTC/GMT +3 hola)

Manawa pane i ka mea hoʻohana noi

ʻAno hana maʻamau Ke ano hana
Mea ʻeha 20 minuke
Laʻana hoʻopiʻi 30 minuke
Lapaʻau atypical 1 hora

Ka hana maʻamau

Nā puka makani mālama

ʻAno hana ʻO nā puka makani o ia lawelawe
Ua hoʻolālāʻia ʻO ka Pōʻalima mua a me ke kolu o kēlā me kēia mahina mai 06:00 a 08:00 (UTC/GMT +3 hola)
Ka wikiwiki E like me ka mea e pono ai, me ka liʻiliʻi o 2 hola hoʻolaha

Nā hōʻoia kālā

I ka hihia o ka uhaki ʻana i ka SLA ma ke ʻano o ka % loaʻa o nā mīkini virtual hoʻolimalima, pono ka mea kūʻai aku i ka uku e like me ka papa aʻe:

Loaʻa VM % (D) Ka nui o ka uku
(% o ke kumukūʻai mahina o ka hoʻolimalima ʻana i ka mīkini virtual)
D > 99.9 0%, SLA pahu hopu
99,9> 99,72 5%
99,72> 99,45 10%
99,45> 98,90 15%
98,90> 96,71 20%
96,71> 76,98 50%
76,98>  100%

 

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